Status updates reach your inbox as they happen, every attempt is recorded with its time and location, and every signed proof is kept in your client portal. You should never need to call to find out where an order stands.
You receive an email when the order is confirmed, when it goes out for service, when it is served or not served, and when the proof is ready. The tracking link on each order shows the current status and the attempt timeline at any time.
Every order has one point of contact, from intake to the signed proof. Each proof is signed by the person who made the attempts it describes.
Signed proofs are PDFs in your client portal. Email tells you when a proof is ready, and the portal keeps the document, so a filtered or missed email never costs you the proof.
Your first two process service, court run and notary orders are prepaid. After that, you receive one net-30 monthly invoice covering every order that month, itemized by matter reference and payable by ACH or check. Pass-throughs are billed at cost with no advance fee and listed separately, which keeps your cost recovery simple. Paid parking on a serve, court run or document delivery, when we need it, is billed as one line per order at exactly what we paid, with the receipt.
Rush and same-day orders carry an automatic refund of the speed premium if the first-attempt deadline passes: $60 for each party charged at the rush rate and $130 for each party charged at the same-day rate. You do not need to ask for it, and on an invoiced order it appears as a credit on the invoice.
Metro ZIP codes cross county lines; 80123, for example, is in Arapahoe, Denver and Jefferson counties. We confirm the county with you rather than relying on the ZIP code, so the proof names the correct county.
| Item | Rate | Terms |
|---|---|---|
| Standard serve | $89 per party | First attempt within 3 business days, four attempts over ten days |
| Rush serve | $149 per party | First attempt within 24 hours |
| Same-day serve | $219 per party | Ordered by 11:00 am |
| Next-day court run | $55 | One courthouse, $25 for each additional |
| Notarized affidavit of service | $20 per party, plus a $15 notary fee | For a court outside Colorado that wants an affidavit. The $15 notary fee is the legal maximum, charged by the notary who notarizes it |
Every rate, including add-ons and pass-throughs.
A proof of service from Kestrel Legal Support Operations LLC is an unsworn declaration signed under penalty of perjury under the law of Colorado, in the form used under C.R.S. 13-27-106. Colorado’s civil rules accept a declaration in this form as proof of service. It is not a notarized affidavit, and we do not notarize it ourselves, because a notary cannot notarize their own signature.
Each proof names the documents served, the party, and every attempt with its date, time, address and outcome. When service succeeds, it records how service was made and to whom the papers were delivered. When it does not, it records each attempt in the same detail, so you have a declaration of what was attempted either way.
The signed PDF is delivered to your portal.
For a court outside Colorado, attach that court’s own proof form and we will complete it, or order a notarized affidavit. It is $20 per party served, plus a $15 notary fee, the legal maximum, charged by the notary who notarizes it: the server signs an affidavit, and a separate notary notarizes it. If your matter needs a different form of proof, let us know before we serve and we will tell you whether we can provide it. Whether a particular proof satisfies a particular court is a decision for you or your client.
Your first two process service, court run and notary orders are prepaid. After that, your account moves to a net-30 monthly invoice, issued on the first of the month, covering every order closed in the previous month and itemized with your matter reference on each line.
Invoices can be paid by ACH bank transfer, or by check payable to Kestrel Legal Support Operations LLC and mailed to the address on the invoice. We do not accept cards for invoices.
Fifteen or more serves in a calendar month earn 10% off that month’s service fees, credited on the next invoice. Pass-throughs are not discounted.
Court and clerk fees are shown as a separate total, at cost, so your cost recovery matches what we paid. When we advance a court fee for you, you pay exactly what the court charged, with the receipt attached and no advance fee.
Parking is the one cost we cannot quote in advance. When we have to pay to park on a serve, court run or document delivery, which is common in downtown Denver, it appears on your next monthly invoice as one line per order, at exactly what we paid, with the receipt in your portal, even if the order was placed in an earlier month. We will not charge more than $30.00 in parking on one order without asking you first. On a prepaid order, it is charged once to the card used to pay for the order after the job is finished, as you authorize with a checkbox at payment.
If an invoice is more than 30 days past its due date, new orders are prepaid until it is paid. Past-due amounts accrue interest at 8% a year. There is no late fee.
We do not give legal advice, including on questions that may seem routine, such as which court to file in, when a deadline falls, or whether service was sufficient. If a question like that comes up, we will refer it to the responsible attorney or the court clerk.
We are not attorneys and cannot give legal advice.
We do not currently offer e-filing or litigation support. A court run covers the counter: we take papers your firm has prepared and signed to the clerk, file them or pick them up, and bring back the receipts or certified copies. Your firm remains the filer.
We also cannot serve papers in any matter to which we are a party, and we ask every client to confirm this when ordering.
Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas and Jefferson counties are served at the rates above. Outside those counties, we add $1.00 a mile round trip to the tier price and send you a quote before anything is charged.
Service is not always successful. Addresses go out of date, the wrong person answers, or no one is home on any of the four attempts. When service is not completed, you receive a declaration of the attempts made.
If early attempts show the address is bad, because the party has moved, the property is vacant or the unit number is wrong, we contact you before making the remaining attempts. You can choose to stop, have us search for a new address with a skip trace at $75 ($40 if no new address is found), or continue. The service fee is flat and is not refunded.
Send us the firm name, the billing contact and the person authorized to sign for the firm. We will set up the account and your portal access. Your first two process service, court run and notary orders are prepaid; after that, you move to a net-30 monthly invoice.
